RETURNS & REFUNDS POLICY

Effective Immediately Upon Use of This Website

At SynDThat, customer satisfaction is our priority. To maintain the highest standards of service and ensure a seamless shopping experience, we have established the following Returns & Refunds Policy.

1. Refund Eligibility

We allow full refunds under the following conditions:

• Order Cancellation: Orders may be canceled within 24 hours of purchase for a full refund.

• To request a cancellation and refund, email us at Support@SynDThat.com with your order number and cancellation request.

Non-Refundable Situations

• Orders cannot be refunded after the initial 24-hour cancellation window due to our fast order processing and dispatch timelines.

• Once an order is processed and dispatched, it is in transit and cannot be canceled or refunded.

• Refunds will not be issued for:

  • Orders delayed or lost due to incorrect shipping information provided at checkout.

  • Situations beyond our control, including carrier disruptions, weather delays, or customs hold-ups.

2. Damaged or Defective Items

We take quality control seriously. If you receive a damaged or defective item, please follow the steps below:

(A) Reporting a Damaged or Defective Item

• Notify us within 48 hours of delivery by emailing Support@SynDThat.com with:

  • Photos of the damaged item and packaging.

  • Your order number and a brief description of the issue.

(B) Resolution Process

• Upon verification, we will offer one of the following resolutions:

  • Replacement of the item (subject to availability).

  • Store credit for the value of the damaged item.

• Refunds are not available for damaged items, only replacements or store credit.

3. Order Cancellations

Orders can be canceled within 24 hours of purchase by emailing Support@SynDThat.com with your order details.

• After 24 hours, cancellations cannot be processed, as the order will have already been prepared for dispatch.

4. Important Notes

• Non-Returnable Items: Due to the nature of our products, we do not accept returns.

• Shipping Address Accuracy: Customers are responsible for providing the correct shipping address at checkout. We are not responsible for lost packages due to incorrect addresses.

• Shipping Delays: SynDThat is not liable for delays caused by shipping carriers, natural disasters, customs clearance, or other external factors.

5. Contact Us

If you have questions regarding this policy or need assistance, please contact us:

Email: Support@SynDThat.com
Business Hours: Monday – Friday, 10:00 AM – 9:00 PM EST

We appreciate your understanding and cooperation as we strive to provide exceptional service.