SHIPPING POLICY

Effective Immediately Upon Use of This Website

At SynDThat, we are committed to providing a seamless and reliable shopping experience. This Shipping Policy outlines our shipping process, delivery timelines, and responsibilities to ensure transparency and efficiency from the moment you place your order until it arrives at your doorstep.

1. Complimentary Shipping

We are pleased to offer free shipping on all orders within the United States. There are no hidden fees, additional charges, or surprise costs—just a simple and straightforward delivery process.

2. Order Processing & Delivery Times

To uphold the highest standards of service, every order is processed with precision and care.

• Order Processing Time: Orders are processed within 1–5 business days (Monday to Friday, excluding holidays).

• Shipping Time: Once dispatched, orders typically arrive within 7–10 business days (Monday to Friday).

• Order Cut-Off Time: Orders placed after 6:00 PM EST will be processed on the next business day.

Please Note: These timeframes are estimates. While we strive to meet them, unforeseen delays may occur during peak seasons or due to external factors beyond our control.

3. Delivery Partners

We partner with trusted logistics providers to ensure that your package arrives safely and on time. Every shipment is handled with care to preserve the quality and integrity of your order.

4. Address Changes & Modifications

• Address Change Requests: If you need to update your shipping address, contact us within 24 hours of placing your order at Support@SynDThat.com.

• Orders Already Dispatched: Once an order has been shipped, address modifications are no longer possible.

To avoid delivery issues, please double-check your shipping details at checkout before placing your order.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your package’s journey in real time. This allows you to stay informed until your order reaches your doorstep.

6. Fast Dispatch & Cancellation Policy

At SynDThat, we prioritize efficient order processing to get your purchases to you as quickly as possible.

• Dispatch Timeline: Orders are typically dispatched within 24 hours of being placed.

• Cancellation Window: If you need to cancel or modify your order, you must contact us at Support@SynDThat.com within 24 hours of placing your order.

• After Dispatch: Once an order has been shipped, it cannot be canceled, modified, or refunded.

7. Damaged or Missing Packages

While we take extreme care in packaging and shipping your order, we understand that issues may occasionally arise.

(A) Damaged Packages

If your order arrives damaged, please take the following steps:

• Visible Damage Upon Delivery: If damage is evident upon receipt, refuse the package and inform the delivery carrier immediately.

• Damage Noticed After Delivery: If the package was delivered in your absence and you later discover damage, contact us within 48 hours at Support@SynDThat.com with:

  • Photos of the damaged item(s) and packaging.

  • Your order number and a brief description of the issue.

Upon verification, we will provide a replacement or store credit based on the situation.

(B) Missing Packages

If your package is marked as "Delivered" but has not arrived:

• Check your tracking information and surroundings.

• Verify with neighbors or your local carrier.

• If still missing, contact us immediately at Support@SynDThat.com so we can investigate.

8. International Shipping

At this time, we only ship within the United States. We plan to expand our shipping network in the future to serve international customers.

9. Customer Responsibilities

To ensure a smooth and timely delivery process, customers are responsible for:

• Providing accurate shipping information at checkout.

• Monitoring tracking updates to stay informed about delivery schedules.

• Retrieving packages promptly to prevent loss or theft.

Important:

• SynDThat is not liable for delays or lost packages due to incorrect shipping addresses provided at checkout.

• We are not responsible for packages marked as "Delivered" but reported as missing.

10. Additional Terms & Limitations

• External Shipping Delays: SynDThat is not responsible for shipping delays caused by natural disasters, shipping carrier disruptions, customs clearance issues, or force majeure events.

• Unavoidable Delays: In rare cases where unexpected delays occur, we will make every effort to keep you informed and work toward a resolution.

11. Customer Support

We are committed to providing exceptional service and assisting you at every step. If you have any questions or concerns, please reach out to our support team:

Email: Support@SynDThat.com
Business Hours: Monday – Friday, 10:00 AM – 9:00 PM EST